Answer Bank Mode

In Answer Bank Mode, the TypeAhead action uses a configured Answer Server to retrieve suggestion values from an Answer Bank system.

The Answer Bank system in Answer Server contains a store of question and answer pairs, such as an FAQ. You can use Answer Bank as part of TypeAhead to provide suggestions for existing answered questions, to guide your users towards existing answers.

To user Answer Bank type ahead, you must configure an [AnswerServer] section in your QMS configuration file, with the host and port of your Answer Server. For example:

[AnswerServer]
Host=Answers.example.com
Port=15000

You must also configure the AnswerBankSystem parameter in the [TypeAhead] configuration section of your QMS configuration file. For example:

[TypeAhead]
AnswerBankSystem=MyAnswerBank

This Answer Bank system must exist in the Answer Server configuration file.

You can then send the TypeAhead action with Mode set to Answerbank to retrieve suggestion values from the Answer Bank.


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