Open topic with navigation
You can configure the IDOL Community component to send an email that contains details of a specific single document to a user.
Open the IDOL Community component configuration file in a text editor.
If you already added a custom section to automatically email results to users, the same settings enable the sending of custom emails. If you are using this existing section, ensure that you specify the template to use for custom emails by using the
EmailActionXSLTemplate parameter. Continue with Step 7.
If you want Community to send custom emails without enabling automatic emailing of the agent and channel results, specify a new custom section. Continue with Step 2.
For details of configuration parameters, refer to the IDOL Server Reference.
Library to the name of the custom section in the IDOL Server configuration file that sets up the mailing operation.
Refer to the IDOL Server Reference for details on the
The mailing operation uses the template that you specified as the value of the
EmailActionXSLTemplate parameter to create the email that it sends to the specified user.