Introduction to Eduction > Eduction License > Troubleshoot License Errors

Troubleshoot License Errors
Table 1 contains explanations for typical licensing-related error messages.
 
Error: Failed to update license from the license server. Your license cache details do not match the current service configuration. Shutting the service down.
The configuration of the service has been altered. Verify that the service port and IP address have not changed since the service started.
The license returned from the License Server is invalid. Ensure that the license has not expired.
Cannot communicate with the License Server. The product still runs for a limited period, however you should verify whether your License Server is still available.
Failed to retrieve a license from the License Server or from the backup cache. Ensure that your License Server can be contacted.
Error: Failed to decrypt license keys. Please contact Autonomy support. Error code is SERVICE:ErrorCode
Error: Failed to update the license from the license server. Shutting down
Failed to retrieve a license from the License Server or from the backup cache. Ensure that your License Server can be contacted.
Error: Your license keys are invalid. Please contact Autonomy support. Error code is SERVICE:ErrorCode
Your license keys appear to be out of sync. Provide Autonomy Support with the exact error message and your license file.
Failed to revoke license from server LicenseServer Host:LicenseServerPort. Error code is ErrorCode
Failed to revoke a license from the License Server. Provide Autonomy Support with the exact error message.
Failed to revoke license from server. An instance of this application is already running. Please stop the other instance first.
Failed to revoke a license from the License Server. Provide Autonomy Support with the exact error message.
Your license keys are invalid. Please contact Autonomy Support. Error code is ACISERVER:ErrorCode
Failed to retrieve a license from the License Server. Provide Autonomy Support with the exact error message and your license file.
Your installation appears to be out of sync. Forcibly revoke the license from the License Server and rename the license and uid directories.
The service port for the module or the IP address for the machine appears to have changed. Check your configuration file.