Updates resources in an answer bank or conversation system.

For an answer bank system, you can use this action to add, modify, and delete questions and question equivalence classes. You can also use it to add and update the state of a question.

For a conversation system, you can use this action to add and delete conversation sessions.

This action requires a system name, and a JSON object that specifies the update to request. You can use the GetResources action to retrieve the JSON schemas that you need to use to make each kind of update.

You update the system by sending a POST request with the JSON update.

For more information, refer to the Answer Server Administration Guide.


You must use a POST request method.


   "operation": "add",
      {"text":"Where do I sign up for the monthly newsletter?"}

This action adds the question Where do I sign up for the monthly newsletter? to the MyAnswerBank system.

   "operation": "add",

This action adds a conversation session to the MyConversation system.


Parameter Description Required
Data A JSON object that describes the update that you want to make. Yes
SystemName The name of the system that you want to update. Yes

This action accepts the following standard ACI action parameters.

Parameter Description
ActionID A string to use to identify an ACI action.
EncryptResponse Encrypt the output.
FileName The file to write output to.
ForceTemplateRefresh Forces the server to load the template from disk.
Output Writes output to a file.
ResponseFormat The format of the action output.
Template The template to use for the action output.
TemplateParamCSVs A list of variables to use for the specified template.


You can retrieve the full response XSD by sending the GetResources action with Type set to XSD.