Generate a Diagnostics Bundle

In the Diagnostics tab on the Console page, you can generate a bundle of diagnostics information about the ACI server. You can send this bundle when contacting Customer Support about any issues.

The Diagnostics action creates the diagnostics bundle. For more information about this action, refer to the IDOL Server Reference.

To export a diagnostics bundle

  1. In the File path on IDOL server box, type a file path on your server to save the diagnostic bundle to. Clicking the icon on the right generates a unique file name using the format server-install-directory/diagnostics-timestamp.zip.
  2. Select the level of log information to include in the diagnostics bundle:

  3. Click Export Diagnostics Bundle to export the diagnostics zip file to the specified location.

A confirmation message appears.


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