Troubleshooting & FAQs

A virus warning has popped up, what should I do?

Don't panic! If AWE looks at one of your emails or documents and it contains a virus, your anti-virus software automatically displays a warning. Simply follow the instructions of your anti-virus software to quarantine and eliminate the virus, and carry on using AWE as usual.



A firewall message is asking me if I should allow AWE or "pdre.exe" to access a certain site. Should I?

Yes, AWE (in particular the application "pdre.exe") needs to access sites on the Internet in order to supply you with news and web site results. Set up a rule that allows AWE to always access the Internet, if you don't want to have to okay firewall messages every time AWE needs to access a website.

Note: if your machine is protected by a corporate firewall and you can access the Internet already, you should be able to use AWE without any problems. If you can access the Internet but can't use AWE, please contact uksupport@autonomy.com.



I selected to index my local documents and email, so why do I get "Sorry no results found"?

When you first run AWE, it needs some time to index the files and emails that you have pointed it at. Until it has finished indexing them, it may miss results and there may also be a small effect on machine performance. However, once AWE has caught up on its indexing, your searches will produce local results.

Also, if you are using Outlook, AWE can only return email and email attachments to you, if your Outlook is running.



What is "indexing"?

AWE indexes the files that you make available to it for local searching. Indexing means that AWE reads the files and memorizes the concepts they contain. This allows it to later return them to you as search results because the search is based on concepts as opposed to keywords. You can use the Enterprise AWE settings dialog to specify from which folders you want to index files.

AWE has 3 indexing modes which you can adjust by moving the slider bar on the search box:

  1. Stopped
    If you move the slider bar to the left, AWE stops indexing your documents. This means that no new documents are added to your index, and the performance of your machine is unaffected.

  2. Active/Inactive
    If you move the slider bar to the middle, AWE indexes your documents only when your machine is not being used. Use this as your default mode, once AWE has completed the initial indexing process and only needs to index new files.

  3. Fast
    If you move the slider bar to the right, AWE indexes your documents continuously. Use this mode when you have a large number of files to index. This may affect the performance of your computer, so you should use this mode if you are not using your computer for a period (for example, overnight).


What are channels?

Channels are topic areas that are created by administrators when they set up Enterprise AWE. Each channel stores information that matches its topic area. Depending on how an administrator has set up AWE, this information can comprise, for example, web pages, news articles and video clips. Whenever you open a window, the toolbar displays channel information that is relevant to the content of this window.