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This section describes how to troubleshoot common problems that might occur when you set up the File System Connector.
If the File System Connector does not retrieve the files that you expect, check whether the files are excluded by the configuration parameters that you have set, particularly those that accept regular expressions.
If you encounter problems with permissions, ensure you run the connector as a user who has the necessary permissions for the files that you want to retrieve. For more information about permissions, see Permissions.
The File System Connector can retrieve files that are read-only. However, due to limitations with the MAPI and Notes APIs, KeyView cannot process read-only
To resolve this issue, you can:
WorkingDirectoryparameter in the CFS configuration file.
When performing extraction from
.pst files, KeyView can change the last modified date of a file. This causes the connector to re-ingest the document on the next
synchronize action. You can prevent this happening by setting the
EnableExtractionCopy parameter to
true. When this parameter is
true, the connector makes a copy of the original document and KeyView performs extraction on the copy.
If the connector does not retrieve all of the security information from ACLs in a Netware file system, make sure that the connector's Windows service is run by a user who has administrative permissions on the connector machine.